A fair way to fix a purchase that was not right.

You may request a full refund of your first blssdAdvice+ subscription payment within 14 calendar days after the charge. This goodwill promise applies once per customer and may be denied for fraud, repeated signups, or abuse. Rights required by law always still apply.

Cancel in Settings to stop the next charge; access normally continues through the paid period. Subscription renewals and partially used periods are not automatically refundable.

If a renewal was accidental, contact us within 7 calendar days. We will provide a full refund when no paid reflection, cover, voice transcription, or top-up credit was used after that renewal. We review later or used-period requests fairly when there is a duplicate charge, a serious service failure, or another reason required by law.

A top-up is a one-time purchase, not a subscription. You may request a full refund within 14 calendar days only if none of that pack's Mirror or voice credits has been used. Once any credit from a pack is used, the pack is not refundable except where law requires or the charge was duplicate or unauthorized.

Email support@blssdadvice.com from the address on your account. Include the charge date and whether it was a subscription or top-up. Do not send a card number, password, receipt containing full payment details, or private reflection text.

We aim to acknowledge requests within 5 business days. Approved refunds go back to the original payment method. Your bank or card issuer controls when the credit appears, which is commonly 5–10 business days after Stripe processes it.

This policy adds to, and does not replace, refund, cancellation, chargeback, or consumer rights that cannot be waived under applicable law. Read the Terms, Privacy Notice, and Support page.